Web Design Project Management Software

Web Design Company OS

Our Web Design Project Management Software, the Web Design Company OS that powers teams to run projects and Support System with confidence. Our  software streamlines how you communicate with your customers. It brings in customer conversations from multiple channels like phone, email, and social media into a single, easily accessible location where you get all the context you need. A good Website Project Management Software also lets you automate routine support tasks to increase the efficiency of your team and reduce excessive workload.

OUR WEB DESIGN PROJECT MANAGEMENT SOFTWARE FEATURES

Cloud Based Software

Secure and efficient customer service,improves customer satisfaction , smooth and effectively handles all your customer queries in one place.

Handling Ticking Queues

We have given different status for customers tickets such as open, progress, awaiting for client response, monitor and closed etc, which allows support team to quickly prioritize and resolve the tickets.

Ticket Assignment

Who is responsible for providing support on customer queries or requests, we have given a feature called member assignment or flag member on between your support team.

Monitor Tickets

Monitoring ticket queues based on status, such as which are in open, closed and progress modes and priorities levels raised by customers such as high, medium and low priorities.

Interactive Dashboard

Our Interactive dashboard which quickly summarizes ticket queues, which are still in open stage, due stage and not closed or resolved for a long period of time.

Reminders

Automatic EMAIL and SMS notification for customer replies or staff reply about tickets. Reminders through notification, tickets which are not resolved for a long time.

Reports

Get the detailed information about open tickets, closed tickets, due tickets, ticket assigned to particular staff, highest closed tickets and daily ticket reviews.

Google Auth API

Allows the staff or admin login to the system using an existing GMail account without requiring to enter the username and password for the support system.

Internal Ticketing Creation

Support team members can able to create internal tickets on behalf of customer queries

User Role Management

A user can perform actions on a software based on their assigned role & privileges.

User Friendly Interface

Clean, Good looking, Intuitive interface allows the user to interact with the software easily.

Seamless Collaboration

Work with team members to provide the best support to your customers in a better way.

REPORTS

Open tickets

You can filter all customer tickets based on status which are in open and date wise

Closed tickets

You can filter all customer tickets based on status which are closed and closed by and when

Due tickets

You can filter all customer tickets based on status which are still in not resolved mode.

Customer tickets

You can filter customer tickets and internal tickets using sophisticated filter options in the software.

Assigned Tickets

You can filter tickets which are assigned or flagged between your support team with single click.

Department wise tickets

You can filter submitted tickets based on departments such as development, design and support team.

Report based on Ticket

Admin can monitors who created most tickets and closed the most tickets with an easy and most visualized way.

Daily tickets reviews

Admin will get the daily email notification about all tickets status count eg. how many are in open, closed and progress mode.

SUBMIT TICKET

Following screen allows customer to submit new tickets

CUSTOMER PANEL

Following screen allows customers to browse all submitted tickets and check the ticket status.

TICKET VIEW

Following screen allows customer to view replies about submitted ticket.

TICKET REPLY

Following screen allows customers to reply to submitted tickets.

TICKET INFO


Following screen allows customer to know about ticket details

SUPPORT STAFF PANEL


Following screen allows team member to quickly know about ticket status.

EDIT TICKET


Following screen allows support staff to edit meta information about tickets.

TICKET ASSIGNMENT

Following screen allows support staff to assign tickets between them.

TICKET REPLY

Following screen allows support staff to send replies to submitted tickets.

TICKET MONITORING

Following screen allows support staff to find out which tickets are in open, closed and still in due states.

TICKET LIST

Following screen allows support staff to filter tickets submitted.

REPORTS

Open Tickets

CLOSED TICKETS

DUE TICKETS

DEPARTMENT WISE TICKETS

DAILY STATISTICS REVIEW

Let's Get Started

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